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Better connected

The Government has made a commitment to provide every home and business in the UK with access to a basic broadband service so that browsing the web and keeping in touch with families and friends is easier.

The Better Broadband for Norfolk programme is supporting a national scheme in partnership with Broadband Delivery UK (BDUK), to make a subsidised broadband installation available if you cannot access an affordable broadband service with a speed of at least 2 Mb per second.

The scheme offers support towards the cost of equipment and installation of a broadband connection so that a basic broadband service can be purchased for a first year cost of no more than £400 (taking account of any upfront costs and the 12 month service charges).

You will only be eligible if your premises does not have access to speeds of more than 2Mbps, and is not in an area where improvements are planned shortly. And you won’t get the subsidy, until you have been accepted onto the scheme and given a specific subsidy code to give to the provider you choose.

You can check whether superfast broadband is available to you using the GoSuperfast checker and what your current broadband speed is using the ADSL availability checker.

Taking out a broadband service under this Scheme will not prevent your premises from being considered for superfast broadband in the future.

There are a number of companies approved by (DCMS) to take part in the scheme, which cover Norfolk, they are

  • Avonline Broadband
  • Broadband Wherever
  • CorSat
  • Digiweb
  • Europasat
  • Ibub Communications
  • InTouch Systems
  • Primetech
  • Rural Broadband
  • Satellite Internet
  • Symmetris
  • WiSpire

If you are eligible for a subsidy, you will be sent their details. Please don’t contact them until you have been accepted onto the scheme and received your subsidy code.

Providers will offer a range of services with varying speeds, data limits and prices. We recommend comparing the various services on offer before you place an order.

As well as the major broadband networks such as BT Openreach and Virgin Media, you may also be able to get a basic broadband service from other local suppliers who have coverage within your area but please note, only companies approved by BDUK can take part in the subsidy scheme.

What do I need to do next?

To begin the process you will need to read the pdf guide below.

Once you have read the guide, if you think you are eligible, you can apply for a subsidy code – you can do this by filling in the form on this page.

You will hear within 30 days whether you are eligible and if you are you will be sent your subsidy code and a list of suppliers who have been approved to offer the subsidy.

How do I apply?

If you think you are eligible from reading the above guide click here to apply.

If you are eligible we will send you an email with a subsidy code and instructions on how to get a subsidised installation.

Still have a question?

Please read our FAQs page by clicking on the pdf below: