Better Broadband for Norfolk (BBfN) is a multi-million pound partnership between NCC and BT set to transform broadband speeds across the county.

In many rural areas there aren’t enough potential customers to make a sustainable commercial business case for broadband improvements, so in 2012 Norfolk County Council allocated £15 million and secured a further £15 million from central government to improve the broadband infrastructure in the county

BT, awarded the BBfN contract in December 2012, has also made an £11 million contribution towards the cost of installing the fibre infrastructure. This first phase of funding meant that by the end of 2015 more than 80% of Norfolk’s premises are expected to be able to access superfast broadband (24 Megabits per second and above)

A second phase of the project, announced in January 2015, committed a combined further total of £24.2m – from central government, New Anglia - the Local Enterprise Partnership, Norfolk County Council and five of our district councils - to help us reach the national target of making high-speed broadband available to 95 per cent of UK homes and businesses by the end of 2017.

It is intended that all remaining Norfolk premises will be able to access at least a minimum broadband speed of 2Mbps.

A considerable proportion of the first phase of the project has now been delivered and BBfN services are now available from Internet Service Providers.

Without BBfN the Council had estimated that by the end of 2015 around 34,000 premises in Norfolk would not get even a basic broadband service.

The rollout of the BBfN infrastructure happens in phases which overlap each other. We aim to make an announcement about the next set of areas to benefit from BBfN every 3 months - this information will appear on this website in the ‘Where and When’ section.

Once your area has been upgraded you MUST contact your own or any other Internet Service Provider to find out what changes you need to make to your broadband package in order to benefit from improved speeds.

BBfN – helping make Norfolk a better place to live, work and do business

Information for broadband suppliers
Broadband service suppliers can find out more about the new subsidised broadband network by registering as a Communications Provider with

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Please read these terms and conditions

When a cabinet is upgraded, the speed a property has access to, is dependent on its distance from the cabinet. Although the vast majority of properties connected to a cabinet will have access to superfast speeds (24 Mbps+), a small proportion will be too far from the cabinet and their available speed will not increase.

The information provided is subject to survey and there always remains the small chance that this reveals something that would require more work than expected which could cause a delay or, in extreme cases, it is possible that severe technical issues will be discovered that prevent an upgrade altogether.

Any property that will not benefit from a fibre upgrade and that has access to a broadband speed of less than 2 Mbps we will implement an alternative technology during 2015.