Better Broadband for Norfolk (BBfN) is a multi-million pound partnership between NCC and BT set to transform broadband speeds across the county.

By the end of 2015 more than 80% of Norfolk’s premises are expected to be able to access superfast broadband (24 Megabits per second and above) and it is intended that all Norfolk premises will be able to access a minimum broadband speed of at least 2Mbps. The first BBfN services are now available from Internet Service Providers.

Without BBfN the Council estimates, despite current commercial upgrade plans, there would still be around 34,000 premises in Norfolk not receiving even a basic broadband service by the end of 2015.

In many rural areas we know there aren’t enough potential customers to make a sustainable commercial business case for the full investment, so Norfolk County Council allocated £15 million and secured a further £15 million from central government to improve the broadband infrastructure in the county.

BT, awarded the BBfN contract in December 2012, will also make an £11 million contribution towards the cost of installing the fibre infrastructure.

The rollout of the BBfN infrastructure will happen in phases which will overlap each other. We aim to make an announcement about the next set of areas to benefit from BBfN every 2 months - this information will appear on this website.

Once your area has been upgraded you MUST contact your own or any other Internet Service Provider to find out what changes you need to make to your broadband package in order to benefit from improved speeds.

BBfN – helping make Norfolk a better place to live, work and do business

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Please read these terms and conditions

When a cabinet is upgraded, the speed a property has access to, is dependent on its distance from the cabinet. Although the vast majority of properties connected to a cabinet will have access to superfast speeds (24 Mbps+), a small proportion will be too far from the cabinet and their available speed will not increase.

The information provided is subject to survey and there always remains the small chance that this reveals something that would require more work than expected which could cause a delay or, in extreme cases, it is possible that severe technical issues will be discovered that prevent an upgrade altogether.

Any property that will not benefit from a fibre upgrade and that has access to a broadband speed of less than 2 Mbps we will implement an alternative technology during 2015.